FAQ

◦ Can I resell my commission?

Commissions are purchased under different licenses with various allowances. Please see our legal page for more information on available licensing.


◦ Do you ship to my country?

We work with a fulfillment company operating facilities all over the world, with international shipping to most countries. If you find an item that is not available in your country, you can email support at vaporheel@gmail.com to request it. For a full breakdown of shipping policies and estimates, please consult our Shipping & Returns page.


◦ Return Policy

We do not accept returns on any products on the basis of buyer's remorse. In the event of damaged/defective goods or receipt of incorrect item, please consult the next section ("Defective/Incorrect items"). Please review all order options (Size, Color, Delivery address & Contact information) before confirming your purchase. For a full breakdown of policies regarding returns, please consult our Shipping & Returns page


◦ Defective/Incorrect Items

If you believe you received a product that is damaged or otherwise defective, please take photos of the issue immediately and forward them to support at vaporheel@gmail.com with the subject line “Damaged Item”, and include your name, order number, and any other relevant information in the message.

If you've received the wrong item in your order (incorrect size, color, or item all together), please take photos of the item details (tag, size, etc) and forward them to support at vaporheel@gmail.com with the subject line "Wrong item", and include your name, order number, and any other relevant information in the message.